Frequently Asked Questions

Call us and tell us a little about your pet! If we are accepting clients at that time, we will send you out a questionnaire about your pet’s likes, dislikes, play style and vaccine status.


When you return the form, we will reach out to you with some dates/times to choose from for your meet & greet/tour!

We want to make sure your dog will thrive in our facility. This gives us an opportunity to learn more about your dog and get to know them a little bit to see if it’s a good fit. It also allows us to show you around so you can see our awesome setup as well as answer any questions you may have! Don’t worry, in most cases it only takes ~20 minutes.

Yes, we do. If your intact male causes any difficulties, he will have to remain home until he is neutered. If your female is in heat, we cannot have her come to play or board

Drop-off for boarding is after 12 noon, and pick-up for boarding is before 12 noon. Before or after those times is a charge. On weekends, pick-up is by 3pm. Therapeutic boarders can drop-off and pick-up anytime during business hours.
Weekday playcare drop-off is from 7am-9am and pick-up is by 6pm. Saturday playcare drop-off is by 9am and pick-up is by 3pm.

If you cancel within 72 hours of your reservation, you will be charged a fee. There are no penalties for cancellations before that time window.

The holidays/high volume periods are:
– February School Vacation week
– April School Vacation week
– Memorial Day weekend
–  4th of July
– Labor Day weekend
– Thanksgiving
– Christmas thru Jan. 1 st

*If you cancel a boarding within a week of a holiday/high volume period, the charge is $100.
*If you cancel within 72 hours, the charge is $200.
*If you cancel within 24 hours, the charge is 50% of the total boarding charge.

They go out in groups multiple times throughout the day, with rest in-between. There is a maximum of 10 dogs for one staff member.

Yes, we always have someone on-site overnight.

Food (meals in separate bags), any medications, a favorite blanket or toy if you’d like. We have beds, fluffy & firm so please leave beds at home.

Don’t worry, things happen! Please just keep us posted on your updated travel plans and we will continue to provide care for your pet until you get back.

Therapeutic Boarding & Daycare are for those dogs and cats who require a higher level of care due to age, illness or infirmity. We have a special place in our hearts for these pets. We will make sure they are closely monitored and get any necessary medications and will work in conjunction with your vet if they are under any current or evolving treatment.

Health Information & Canine Influenza

Your dog is at an increased risk of catching communicable canine ailments when socializing with other dogs. We are diligent in minimizing health and safety risks, but it’s important for clients to understand some of the inherent risks. Both Canine Influenza and Kennel Cough are contagious upper respiratory infections in dogs. Canine Influenza is caused by one specific virus and Kennel Cough is a term used to describe multiple viruses or bacterial infections. Both may occur at higher rates in places that dogs frequent, including dog parks, dog daycares, kennels, and veterinary offices. They are both highly contagious and spread much the same way the human cold or flu spreads. It is important to remember that dogs can be contagious even if they are not showing any clinical signs of being sick which is one of the reasons these diseases can spread so quickly.

Symptoms can vary, but are typically characterized by either a dry or wet cough, nasal discharge, listlessness, or sometimes a fever.

Canine Influenza is a virus and many strains of Kennel Cough are also viruses. There is no “cure” for a virus. Your veterinarian may choose to let the virus run its course or may suspect that the symptoms are caused by a bacterial infection and may prescribe antibiotics. Many veterinarians do put dogs on antibiotics even when they suspect a virus is the cause, to help protect against secondary infections including pneumonia. Additionally, cough tabs, nebulizer treatments, and fluids may be given depending on the dog’s symptoms.

They are transmitted by coming into contact with an infected dog’s body secretions, whether it is through direct contact or indirect contact such as collars, leashes, water bowls, etc.

There are two separate vaccinations that may reduce the severity of the symptoms and the time your dog has symptoms, but they do not prevent your dog from getting sick. Currently, recommendations are to give the Canine Influenza vaccination initially in two separate doses two weeks a apart (your dog will need a booster approximately two weeks after the first vaccination) and then annually going forward. The Kennel Cough vaccination is either given every 6 months or once a year.

Butter’s House does require the Kennel Cough (Bordetella) vaccination and strongly recommends the Canine Influenza vaccination. If the Bordetella vaccine has never been given or has lapsed in validity, it needs to be administered at least 5 days prior to your pet’s stay. We strongly recommend the Canine Influenza vaccination because research shows that while it does not prevent infection, it does reduce the severity of the disease.

Butter’s House also requires Rabies and DHPP vaccinations. Proof of vaccines must be submitted to us prior to your arrival.

We treat all health issues at Butter’s House very seriously and want to assure you we are doing all we can to take preventative measures including requiring the Bordetella vaccination, strongly encouraging the Canine Influenza vaccination, adhering to the highest standards of cleaning and disinfecting, and isolating any known infected dogs immediately. Unfortunately, both diseases are so highly contagious that no amount of supervision, sanitation, or personal care can guarantee complete prevention of Canine Influenza or Kennel Cough.

Keep in mind that Canine Influenza and Kennel Cough are much like the human flu or cold and spread much the same way. Talk to your veterinarian and keep your dog current on all recommended vaccinations. Keep your dog out of daycare and other social situations for at least 10 days if you have reason to believe your dog was exposed to either Canine Influenza or Kennel Cough. Most importantly, remember you know your dog the best so if you suspect your dog might be “a little under the weather” keep your dog out of social situations as your dog is likely to be contagious even if your dog is not coughing or showing other obvious clinical signs of being sick. Please alert Butter’s House if your dog shows any symptoms or if you suspect your dog is sick.

butter's house

hours

Daycare: Mon-Fri 7am-6pm
            Sat. 8am-3pm

Boarding: Drop off & pickup within regular open hours. Sun. 12p-3p only

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